2021 Plusnet Broadband Review | Is Plusnet good?

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By Dan Howdle | Wednesday March 31, 2021

Yorkshire-based Plusnet is consistently behind its better-known rivals, with decent broadband speeds, great customer service and, most importantly, a budget offering.

Plusnet was acquired by BT in 2007, but is operated as a separate business, so its broadband offerings are often very different from those of its parent company.

This page will tell you everything you need to know about Plusnet Broadband, including what offers it offers, what to expect in terms of equipment, installation, customer service and specials, and whether the provider is made for you.

We will also show you the best deals currently offered by the brand, if you are looking for a new broadband service.

Is Plusnet good?


  • Stellar customer service
  • Quick setup
  • Decent gift offers

The bad

  • First month payable in advance
  • Slower speeds than Virgin Media
  • Basic router with fiber-free offerings

Compare Plusnet broadband offers

Plusnet offers plenty of attractions, including consistently great customer service, competitive average upload and download speeds, and a quick setup that’s also free (the brand doesn’t charge any upfront fees to get you started).

While Plusnet cannot compete with the super-fast speeds offered by Virgin Media, average upload and download speeds are in line with all other major UK providers, and the brand is known for its affordability – always a winner in our delivered !

As with all broadband providers, Plusnet has some negative aspects. The brand is quite “no frills” and the standard ADSL broadband offer comes with a fairly basic router. However, occasionally you’ll see a reward card, cashback, or Amazon gift card.

That being said, if you don’t mind going without the bells and whistles, Plusnet’s excellent customer service keeps its customers smiling and online – surely that’s a deciding factor?

Introducing Plusnet Broadband

Here’s a look at what you can expect to find in a Plusnet broadband offering:

Download speeds 10 Mbps, 36 Mbps, 66 Mbps
Download speeds 1Mbps, 9Mbps, 18Mbps
Broadband ADSL & Fiber
Phone Yes
Gifts to look for Reward Cards, Free Activation
Packages available Broadband, Broadband and telephone, Broadband and TV
Router Hub Zero, Hub One
Duration of contracts 12 months, 18 months
Price from £ 18.99 per month

Compare Plusnet broadband offers

Average speeds of Plusnet

Plusnet offers broadband with a choice of three speeds:

Unlimited broadband: Plusnet’s standard / ADSL offering offers average download speeds of 10 Mbps. This offer is ideal for daily internet use on a few devices, but will not meet your needs if you regularly stream content or play games online.

  • Unlimited broadband Plusnet

    • 10MB average speed

    • Unlimited use

    • PAYG calls

Unlimited fiber: The brand’s entry-level fiber offering offers average download speeds of 36Mbps. The package is ideal for multitasking on multiple devices in a mid-sized household, where people regularly watch TV and play online games.

  • Unlimited fiber broadband Plusnet

    • 36MB average speed

    • Unlimited use

    • PAYG calls

Unlimited extra fiber: Customers of the brand’s first-level fiber optic offering can access average download speeds of 66 Mbps. This is perfect for a larger household where members compete for internet connection, download large files, play games, or stream online content on a daily basis.

  • Unlimited fiber Plusnet Extra

    • 66MB average speed

    • Unlimited use

    • PAYG calls

You don’t know which package to choose? Our guide to deciding on the broadband speed you need has all the answers.

Download speeds

Download speeds tell you how fast you can copy or send data from your devices to the internet, cloud storage, or other devices. For most of us, download speed is slower than upload speed because we stream more data than we send.

Those of us who work from home may be more interested in download speeds, perhaps if you regularly store or share large documents online.

Unlimited broadband from Plusnet has an average download speed of 1 Mbps.

Unlimited fiber has an average download speed of 9 Mbps.

Unlimited extra fiber has an average download speed of 18 Mbps.

Compare Plusnet broadband offers

Plusnet Packages

All offers also include a landline phone connection, with Pay As You Go (PAYG) calls included, as standard. You can also add a range of different calling plans to your broadband offering if you regularly use a landline, such as free evening and weekend calls to UK landlines and mobiles or unlimited calling free on weekends.

The rental of the line is included in your monthly payments and you can spread your offer over 12 or 18 months.

Features such as 1571 Voicemail and Voicemail Extra can also be added to your plan for an additional monthly fee.

Customers looking for a TV service can subscribe to a YouView box with Plusnet. This gives access to 80 Freeview channels, as well as BT Sport Lite, and the ability to access streaming services such as Netflix, NOW TV and BBC iPlayer. Keep in mind that the TV service is only available to Fiber Plusnet broadband customers.

Plusnet broadband customers can add BT Sport or BT Sport HD to their existing broadband plan for an additional monthly fee, then watch the channel through the BT Sport app on your phone or stream it to your TV if you have a Google Chromecast. or some other little kit. The app is also available on your tablet, Xbox, PlayStation, Apple TV, or Samsung TV.

All plans include Plusnet Safeguard, a free tool with many features to keep your family safe online.

Routers and installation


All Plusnet broadband clients receive a router which can be quickly and easily auto-installed. If you are an Unlimited Broadband customer (standard / ADSL), you will benefit from a Zero Hub, a basic model adapted to the lower speeds that you will receive.

Fiber broadband customers will receive the Plusnet Hub One, which has four Ethernet ports and two wireless antennas for 2.4 GHz and 5 GHz Wi-Fi connections. The Hub One is a much better device than the Hub Zero, making it a much better choice for large households due to its extra range.

You can always choose to use your own router, although Plusnet does not recommend this and will not be able to help you with technical issues if you are using a model they did not provide.

Plusnet Broadband Router


Plusnet customers have to pay an activation fee to get their broadband up and running, which is sometimes waived as a special offer. Activation typically takes 5-10 business days if you set it up from scratch, and a minimum of 10 business days if you switch from another broadband provider.

In some cases, an engineer may need to install a new phone line on your property if you don’t already have one, or if you are switching from cable service. Otherwise, you will receive a router close to the agreed activation date that can be easily self-installed.

Plusnet warns you that you will likely see your broadband speed vary in the first 10 days as their system runs tests to find the best speed for your service. You may also experience sudden disconnections during this time.

For more on what to expect, read our guide on setting up broadband.

Customer service

Plusnet consistently scores exceptionally well in customer service surveys and has won numerous awards for supporting customers when the going goes wrong.

The brand’s UK-based contact center is open via Live Chat or by phone on 0800 432 0200, 8 a.m. to 8 p.m. Monday to Friday, 9 a.m. to 7 p.m. Saturday and 9 a.m. to 6 p.m. Sunday, 365 days per year.

It’s free to call Plusnet customer service, but with the answers to many common questions listed on the website, you might find that you don’t need to make the call at all.

The brand also came out on top for customer service in The latest Ofcom report – 93% of their customers are satisfied with the services they get from Plusnet.

Offers and offers

Every now and then Plusnet offers cash back or vouchers as incentives for new customers, so watch out for those. In general, however, this is a no-frills brand that likes to keep their monthly prices as low as possible, including low or no setup fees. For this reason, you are unlikely to be offered any great value free gifts or awesome money back offers.

Below is a sample of the best deals on offer.

Our verdict

With affordable offerings at competitive speeds and a reputation for unparalleled customer service, Plusnet is a broadband service provider with many attractive qualities.

While not a great choice for TV enthusiasts and doesn’t offer an exciting rage for freebies like some brands, the Yorkshire-based provider is a solid choice for unadorned, reliable broadband delivery. and economical.

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