Quay Australia review: products, reputation and alternatives

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Quay Australia is an eyewear brand offering a range of prescription and non-prescription eyewear and sunglasses, as well as jewelry and accessories.

This article discusses Quay Australia, customer reviews, its products and services, and alternative options.

Please note that the author of this article has not tried these products. All information presented is purely research based.

Allen and Linda Hammond found Quay Australia in 2004. Over 2,000 retailers around the world stock their sunglasses, including locations in California, Nevada, Texas, Arizona and Florida. The company ships to 50 states.

At the time of publication, the mark has a Trustpilot Rating of 2.3 out of 5.0 stars. Reviewers say the prices are very affordable and the frames are stylish and flattering. however, 74% of Trustpilot reviews rate the brand as bad, with negative reviews reporting poor customer service, incorrect orders, and damaged products.

The brand is doing better on Amazon, with 81% of customers rate Quay Australia with 5 stars. Reviews from reviewers vary by product. Positive reviews often refer to the quality and style of the products, while negative reviews often relate to customer service and delivery issues.

Quay Australia sells:

Customers can filter glasses by gender, frame shape, fit type, frame color and lens type, opting for polarized sunglasses if they choose.

The company also offers a virtual trial service, allowing customers to preview the appearance of frames on their faces using their device’s camera. Users can preview any set of frames available on the website by clicking the “Try Virtually” button on the product page.

Customers who order glasses and sunglasses without a prescription can purchase products without a prescription.

For corrective lenses, customers will need a valid, unexpired prescription from an optometrist, which they can download during the ordering process. For prescriptions that do not have a pupillary distance (PD), which is the distance between the centers of the pupils, there is a video explaining how to take this measurement.

Customers should receive their prescription glasses within 12-14 days of prescription validation. The company does not accept contact lens prescriptions.

The company currently fulfills the prescriptions for single vision lenses +4 to -6 and astigmatism from +4 to -4. Customers with bifocal or multifocal prescriptions will only be able to purchase single vision lenses from Quay Australia. However, they can have the lenses replaced by their optometrist if they wish.

Learn how to read an eye prescription here.


Quay Australia is an off-grid provider, which means people can only claim reimbursement for their insurance if they have an off-grid benefit included in their insurance. Customers should check with their insurance administrators if they have any questions regarding coverage.

The company accepts FSA or HAS dollars for prescription purchases, as long as the benefit card is affiliated with a major credit card provider.


The company will refund purchases within 30 days if the product is returned in its original case and with the original tags. The company will issue a credit for products returned without them or outside the 30 days.

Sale items are not eligible for a refund, but customers can get store credit if they return sale items.

Users can print the return slip and shipping label online. The company deducts a $ 5 shipping charge from its refund and pays the balance within 14 or more business days during peak season.


The company states that replacements are available within 12 months of purchase in the event of manufacturing defects. The Quay Australia warranty does not cover accidental damage or scratches caused by natural wear and tear.


The company’s website says it will ship in-stock items within 24 hours of ordering. It offers a standard $ 5 shipping charge for 5-7 business days, with the option of express shipping at $ 20. Express delivery times vary depending on the time of purchase.

Orders shipped to Hawaii and Alaska have an estimated delivery time of 2-4 weeks.

People who want to use an alternative to Quay Australia have several options, including:

  • Ray-Ban: Offers prescription and non-prescription sunglasses and reading glasses. It also offers a customization service called Custom Lab. Customers can choose frames, lenses and temple tips, and add an engraving of their choice.
  • Zenni: Less expensive alternative that offers single vision, bifocal or progressive glasses starting under $ 10. It also offers a virtual trial service similar to that of Quay Australia. Learn more about Zenni here.
  • Direct executives: Offers up to 60% off prescription lenses from a variety of well-known brands including Oakley, Ray-Ban and Fossil. He is currently developing a virtual trial service that customers can use at home.
  • Glasses: Offers a range of sunglasses and eyeglasses with or without prescription. Prescription ranges start at $ 29. The company is also offering 65% off the first order in exchange for signing up for promotional emails. Learn more about GlassesUSA here.

the American Academy of Ophthalmology (AAO) recommends that all young adults between the ages of 20 and 30 have an eye exam every 5 to 10 years. Adults aged 40 should have a baseline eye test as they approach age 40, or earlier if they have symptoms of blindness or a family history of vision loss or eye problems.

Glasses and contact lenses can help correct myopia, hyperopia, and astigmatism. Sunglasses have coatings to protect the eyes from the harmful ultraviolet rays of the sun.

People need to have an eye exam to determine what kind of corrective lenses they need. People should see their eye doctor for a checkup if they experience any of the following symptoms, whether or not they have a current prescription:

  • difficulty reading the small print or reading words from a distance
  • vision changes, such as blurring, lack of focus, or black dots
  • red, swollen, dry, watery, itchy, or painful eyes
  • headache after reading, using a device, or driving

An ophthalmologist can spot the first signs of conditions that can lead to further vision loss. People with a family history of diabetes, glaucoma, or age-related macular degeneration should tell their doctor before their eye exam.

Quay Australia offers a wide range of prescription and non-prescription sunglasses, as well as a virtual fitting service allowing users to preview the frames at home. Other alternatives are available. People should make an appointment for an eye exam if they notice any changes in their vision.

About Marion Alexander

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